Solar Q And A

You can pay by a variety of methods. We accept PayPal and credit card (Visa or Mastercard.) Alternatively, we accept money/wire transfers in either US $ or Canadian $ currency. We also accept any form of bank payment including bank draft, certified check, or money order (sorry no personal cheques). You can check out quickly and securely online using credit card. If you would like to use another means of payment, give us a call and we can process your order.

Because our pool heaters are more advanced, we recommend you use our solar pool sizing calculator form. Other companies simply recommend you add 60-75% of the pool’s area in collector area. However, you will find that using this general rule of thumb, will lead to overheating your pool as our solar pool systems deliver more power than others.

Yes, generally our Thermax Pool Collectors will be compatible to your existing solar heating system. However, you most likely will need less solar collector area as our solar pool heaters deliver more heat per square foot than most.

We feel that being honest is a much better policy to win your trust rather than trying to lure you with nearly impossible statements such as lifetime warranty. Nothing lasts forever! Our warranty policy is simple; we offer a 10-year warranty on our Thermax Extreme Collectors and 20-years on our Thermax Collectors. Our controllers, actuators and pumps all come with a 3-year warranty. With this warranty you will get NO hassle next business day replacement (if shipping service and inventory permits). However, as a valued customer you will get technical support through the lifetime ownership of your products. The warranty cover failures that occur during normal operational conditions or manufactures defects. It does not cover failure due to inappropriate operation or damage caused by vandalism, storms, floods etc. Your household insurance should be modified to cover the system from such situations.

Don't worry, we are only a phone call away and would love to talk with you in person should the internet be intimidating. We have tried to make our website very informative to help educate you on our products and solar pool heating packages. However sometimes picking up the phone is easier. We are not an internet warehouse, we are a solar solutions provider, we take pride in assisting you with the best advice and support we can provide. Please call us any time or use email if that is more convenient!

No, not anymore. We have made a leap ahead into cyber world and are now using our website as the most accurate and up to-date information guide. The internet now allows us to provide our customers with a much larger wealth of current information without the associated costs of print media. Please visit our brochure downloads page for all our product details. However, if you do have a question, you can contact us any time and we most certainly will help. If you are working on a larger project, you can take advantage of our engineering support at no cost.

For complete solar pool heating kits please allow 5-7 business days delivery. These kits are shipped via our preferred freight forwarder company and where possible we will schedule residential tailgate delivery (curbside). All collectors and solar accessories are usually in stock unless indicated otherwise. We do have expedited shipping services available for an additional fee. Please call us if you need a rush order. Once your order has been shipped you will be contacted via email and a tracking number will be provided.

No, solar water heaters are duty free products. Therefore, US customers pay no sales taxes or duties. 5% GST will be added to Canadian customer's invoices. Manitoba residents will pay both PST 7% and GST 5%.

We want you to be 100% satisfied with your purchase, if you are not, ship it back to us in the original packaging condition and we will refund your purchase less a 10% restocking fee, provided the equipment is received in good condition. Refund offer is valid for 30 days from receipt of product.

Glycol is only needed if you are operating you Thermax Extreme in below freezing conditions. Most pool owners will choose to drain their system before freezing occurs to prevent damage. If you want to leave your system year-round then special solar glycol should be used. For indoor pools in freezing conditions, you should always be using glycol in the system.

Yes we do. We can help you with all aspects of sizing and the design of solar commercial heating projects. We have over 25 years of experience working with all types of industries in North America, Caribbean, and Europe.  Contact us to discuss your project and see how we can help.

For our Thermax System you can use standard pool PVC. Our connection comes ready for 1 ½” pipe. However, on our Thermax Extreme we recommend using cooper or stainless steel for the first 10 feet of the system collectors. From there you should use a higher temp piping such as CPVC. Standard piping is ¾”.  We do offer complete solar piping system using stainless steel Aurora Flex specially designed for higher temperature solar systems. For vacuum tube system you should always use copper or stainless-steel line sets.

Yes you can. Solar heating is becoming very popular! Our Hybrid Solar Radiant Floor Heating designs are ideal for space heating. It works in conjunction with your existing radiant floor boiler providing supplemental heating. With space heating you will need to ensure that you have a dissipation loop for the summer or use the heating system with a solar pool heating system to remove the excess heat in the summer.

A solar heat dissipater is used to off load excessive heat. It is typically used when the primary solar heating loop has no more capacity. A 3-way valve will automatically divert the solar energy to the dissipation loop when needed. Solar space heating will always require a heat dissipation for the summer months. A popular strategy is to burry copper coils in the ground to dump the heat in the summer. Alternatively finned copper radiators on a north facing outdoor wall work great. If you are a lucky pool owner, then dissipating the heat into the pool is a great solution!

Visit our solar pricing page and add your products to the cart. Once you are done your selection you will have the opportunity to calculate the shipping prior to placing your order. After you have approved the shipping quote you can continue with the check out process.